Digital Participation Policy

UAE Ministry of Energy and Infrastructure follows the Digital Participation guidelines provided by the Federal E-Government.

For more information about social media, open data, and website content guidelines click on the button down below.

The Ministry of Energy and Infrastructure (MoEI) is keen on constructive and rapid interaction with customers through the website and social media sites and applications, in a professional manner that exceeds customers’ expectations. We believe in enhancing digital presence through opening innovative communication channels with the various segments of society. Digital participation is one of the tools used by the Ministry to obtain customers’ feedback, preferences, and suggestions.

The Digital Participation Policy aims to set the necessary controls and regulations that would organize the process of using digital participation tools and to clarify the procedures and responsibilities involved during this process to be a reference for managing the various aspects of digital participation in an optimal manner and to ensure the achievement of the goals for which it was created. It also contributes to defining controls in all matters. It relates to the processes of publishing, monitoring, following up, and effective communication with the target audience.

The digital participation policy applies to all topics, opinions, discussions, and surveys that are presented and circulated through the digital participation tools provided by MoEI through its website, whether they are submitted using computers or smart mobile devices and tablets. This policy also applies to all MoEI websites.

The target audience for digital participation includes customers and stakeholders who have an important role in shaping and implementing policies and programs related to energy, infrastructure, transportation, and housing. Their digital participation is considered an essential part of the decision-making process and improving services and projects.

MoEI provides a number of digital participation tools through its website:

After collecting customer responses from all surveys and sorting them, the answers are evaluated according to the ministry’s needs, general directives, and applicable policies, including laws and legislation. Then the most frequent answer is chosen because it is the most important and influential and meets the interests and needs of the audience.

Additionally, we publish a summary of the public comments received and our response to each engagement opportunity. We also publish evidence that people's opinions have been included in the actual decision-making process to underscore the value and usefulness of digital engagements.

We publish our opportunities for digital participation quarterly on the Ministry’s website and on the website ‘sharik.ae’. We enhance our opportunities for digital engagement through our social media accounts. It is important to choose digital participation according to the factors mentioned above, write in a language that is clear and understandable to the average reader, and avoid publishing inaccurate or misleading information. A digital participation is chosen according to several main factors, namely its compatibility with the ministry’s mandates, its connection to the ministry’s goals and activities, and its contribution to achieving them.

The Ministry of Energy & Infrastructure welcomes your constructive comments and views. Your contribution will be appreciated and taken into account as one of the important references in the discussion of improvements and enhancements for our services.

Despite that MOEI welcomes any free comments and input on this platform, it has the full right to hide any content that:

Not complying with this policy can lead to blocking the participant.